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If a student has forgotten their Username or Student Email Address:

Step 1. From the BC One Access Homepage, click on Forgot Password.

(This image shows a red box around the FORGOT PASSWORD link on the Broward College One Access page.)


Step 2.
This will take the student to the Reset Password help page. The Student will then have to click on the Find my Username link.

(This image shows a red arrow pointing to the Find my Username link on the Broward College One Access page.)


Step 3.
From the Student Look Up page, the student will be able to retrieve their Username and Email address by providing:

  • First Name, Last Name, and Date of Birth

Or

  • Student ID

(This image shows the Student Look Up page with fields to enter First and Last Name, Date of Birth or Student ID with a Submit button.)

 


If a student has forgotten their Password:

Step 1. From the Broward College One Access Homepage, click on Forgot Password.

(This image shows a red box around the FORGOT PASSWORD link on the Broward College One Access page.)


Step 2.
This will take the student to the Reset Password help page. The student will need to type in their Broward College Student Email or Username, and then click CONTINUE.

(This image shows an email or username field and a blue CONTINUE button on the Broward College One Access page.)


After selecting Continue, you will be prompted for your Security Questions or Protect app depending on your default MFA Method. Type in the answers to your security questions or accept the Protect notification on your device.

(Image of security questions or accepting the Protect notification)


Step 3.
Student will be prompted for your Security Questions or Protect app depending on your default MFA Method. Type in the answers to your security questions or accept the Protect notification on your device.

 

For additional assistance logging into BC OneAccess, go to helpdesk.broward.edu or call 954-201-7521 and reset your PW through our automated system or speak to an advisor.

(Unsupported > Technical Support)

Last updated: 2020-11-02 09:07 AM 2213-1535380
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